How to ...
… correctly assign more than 85% of customer correspondence in your inbox to the right process and the right agent
while automatically extracting and transposing 95% of the customer- and case-specific data.

It’s time-consuming largely manage your customer correspondence manually – and the approach is outdated.

Emails, letters, faxes: Customer service center staff sift cases, pre-sort them by topic, and readout and enter relevant data into the case management system (CRM) for processing. The AI PLATFORM by ITyX enables you to largely automate the classification of customer correspondence (What is it about?) as well as the extraction of relevant data (Who is writing?).

The processing time decreases – costs go down.