Emails, letters, faxes: Customer service center staff sift cases, pre-sort them by topic, and readout and enter relevant data into the case management system (CRM) for processing. The AI PLATFORM by ITyX enables you to largely automate the classification of customer correspondence (What is it about?) as well as the extraction of relevant data (Who is writing?). The processing time decreases — costs go down.
One of Europe’s leading energy providers, with around 60,000 employees.
Prevent manual processing steps in the capturing and handling of customer correspondence in inbox and customer service center. Modernize company-wide input management.
Read this success story to learn how to use artificial intelligence to automate large parts of case processing.
AI immensely contributes to customer service success: