Digital transformation for the last mile of customer experience

Customer-facing processes and operations have one moment of truth that moulds the customers’ perceptions. You will ask yourself whether it’s when first contact is made with your business or whether it’s the last memorable chain of interactions. Or perhaps it might be somewhere in between the two, along the line of contact between your business and the customer. Read More

Ready, Set, Go: The Digital Transformation Race

The advent of the Third Platform (Big Data, Social, Mobile, Cloud & Analytics) has generated predictions of increasing innovation, accelerated disruption and broad application adoption. Many of them have come true, but the years ahead are about more than just keeping astride of the growth of third platform technologies. Instead, businesses need to keep their survival in mind. The ability to stay competitive and prosper is not guaranteed by simply embracing the benefits of third platform technologies or even putting the consumer first. One thing is certain: information management is one of the must-haves for a digital transformation strategy. Read More

Top 10 Gartner Strategic Technology Trends - Let us take a closer Look

Not long ago, Gartner Incorporated presented the top trends in technology among most organizations. The findings were released at a 5-day Gartner event in Orlando, FL where the leading minds in the industry met to discuss the year ahead. A strategic technology trend, by Gartner standards, is one that impacts the organization where it is utilized significantly. And by “significant impact”, they mean that the technology trend tends to unsettle the end-user and the business. These trends require significant capital investment, but they also expose businesses to the risk of being late adopters. In this way, the goals, objectives and missions of organizations need to be reconsidered. Read More

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