‘Go Digital or Die’ goes beyond supported channels: the challenges at hand

The Customer Contact Expo in London is an impressive event with lots to see, learn and experience. There are keynotes, workshops and exhibits galore. But some remain etched in our memory even now. Paul Scott of Dimension Data presented a talk entitled “Go digital or die”, which falls into that memorable category. Read More

Meet us at Call Center Week 2016 in Las Vegas

Meet ITyX at the biggest trade show and conference for the Contact Center industry at the Mirage in Las Vegas from June 29th - 30th. We are presenting our innovative AI Omnichannel Contact Center, blending a scalable cloud based software for email, documents, social media, voice and chat, with our powerful artificial intelligence platform. What does that means for you? Cost Reduction, Call Deflection, CSAT Optimization or Process Automation are just a few examples. Step by at booth 1121 and find out more! Read More

Putting the Customer First - ITyX at the 2016 NCSA Conference in Orlando

At ITyX 2016 means Customer Service of the Future. Meet our experts from May 16 - 18 to find out more about how we are already crafting this future in our daily work. Besides the official launch of our innovative C2B Platform, we will show various use cases and best practices out of the omnichannel world, from AI based process automation up to self-learning customer services. Read More

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