Authors

Andreas Klug, CMO ITyX group

Andreas Klug

CMO in the German AI software specialist, is considered as an evangelist for digital transformation. As chairman of the working group "Artificial Intelligence" in Germany’s main IT association Bitkom, he is author of numerous publications around AI and Intelligent Automation. His passion is the use of AI software for the automation of processes in customer service and back office.

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dominique_jaritz

Dominique Jaritz

is working with ITyX as a principal consultant and project manager. He implemented different international projects which offered him a closer look into how AI is changing customer service in different industries across the world. He is now sharing that experience with our partners and customers in the US.

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James Wilson

James Wilson

has 15+ years of experience in working with contact center software/telecom. He truly believes that an AI-powered omnichannel help desk solution can help the agents automate mundane tasks, perform quick research and remove silos for better customer service. He is a very active LinkedIn User and moderates two large groups: Call Center Pros and WFN Pros.

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